Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

086 0293127

Hamilton Bears are bespoke handmade memory bears created from your treasured clothing. Almost anything that is special to you can be sent to make your Hamilton Bear

FAQ

Hamilton Bears: bespoke handmade memory bears created from your children's clothing, personalised especially for you.

Handmade in Ireland using recycled and locally sourced products wherever possible.

The best gift for parents, grandparents, god children, nieces, nephews, grandchildren, christening gifts, 1st birthdays, 18th birthdays, 21st birthday, baby showers, maternity leave, sons, daughters, mum and dad. 

Frequently Asked Questions

Please see below answers to some of the questions we regularly get asked. If we have not answered your question here or in the Help & Information page, then please do not hesitate to Contact us.

  • Why are you not currently taking orders? 

Caroline our Chief Bear Maker is currently expecting her first child and is about to be plunged into the exciting new world of parenthood. It is therefore unknown how many orders Caroline will be able to manage and as we don't feel it is fair to take orders then expect you to wait an unreasonable amount of time for your bears to come home, we have decided to press the 'paws' button for the moment. All orders received to date and any Order Packs previously purchased will of course be honoured and made as soon as our paws can make them. We understand that this will be very frustrating if your wishing to have orders made, however we feel it is fairer to hold off taking any new orders until we can be confident to say that we can make your orders in a reasonable amount of time. 

  • I have already purchased an Order Pack, will you still make my bear?

Yes absolutely. Upon receipt of your parcel we will contact you to advise of the current turn around time for orders. We have pressed the pause button on taking on any new orders so we can ensure that customers that have already purchased bears will not experience a delay in service.

Please do check the address on your Order Pack if it is over 12 months old as we moved last year, our address is Hamilton Bear, 72 Pearse Street, Dublin 2. 


 

  • How soon will I receive my bear?

We advise to allow around 6-8 weeks for your Hamilton Bear to be made. Sometimes it is a little quicker, sometimes a little longer as we cannot predict how many bears we will receive at any one time. Upon receipt of your parcel we will contact you and advise of the estimated turnaround time. 

All bears are individually handmade one off items so take time to create. Please know we are working as efficiently as we can to get your bear home to you.

  • I require a bear sooner than 6-8 weeks, can you make it sooner?

If you require a bear for a specific date please contact us before placing your order - we will never accept an order if we cannot guarantee that we can meet your requirements - we don't want you to be let down and we 

  • Can I collect anywhere else?

At the moment we can only arrange for collections to be made at Hamilton Bear HQ in Dublin 2. 

  • Where else can I buy Hamilton Bear vouchers? 

You can buy vouchers here on our website in the Shop section or by visiting us at our workshop on Pearse Street in Dublin - please contact us in advance to arrange a visit. 

  • What sizes are the Junior, Mama and Papa Bear?

When lying flat, the approximate measurement from the bottom of their paws to the top of their head is;

Junior Bear = 38-42cm | 15-16" | 1'3ft

Mama Bear = 58-62cm | 23-24" | 2'0ft

Papa Bear = 86-90cm | 34-35" | 2'9ft

  • What is the difference between the Sizes?

Excluding the physical size, the larger size bear allows greater detail to be shown. Details such as appliqués, embroideries, printed graphics, pocket features, etc. do not always fit as well on the Junior size bears. Whilst we endeavour to feature as much of the key details as possible, it must be noted that we are strictly limited by the size of the pattern pieces. 

If you have an item of specific importance that you wish for us to make the key feature of the bear, please indicate this to us and we will endeavour to work this into the design of your bear, otherwise we create them on what we feel will be the best result. 

  • How Many Items Do I need to Send?

Parcels can contain a mix of many different sizes within them, this table is designed just to guide you on how much fabric is required for each bear size. If in doubt, please just call us.

  • What items are best to send?

We cover this topic in detail in the Help & Information section, but here is  a quick overview;

  • send a mixture that you feel work well together, be as creative as you can
  • the best results are those with a mix of textures, patterns and colours
  • try to avoid sending everything in the same type of fabric, such as a all sleepsuits 
  • any knits that are a very loosely knitted, crocheted or hand knitted are not advisable as they can be too unstable to work with successfully
  • any sequin, jewelled or hand embroidered details (mainly seen in women's eveningwear) is not possible to use as it is generally sewn with one continuous thread (which is cut when the pattern piece is cut out)
  • send a minimum of 2 items to ensure there is some variety across the bear to define certain features
  • Can I drop in with my parcel instead of posting it?

Yes certainly, please just contact us beforehand to make arrangements carrie@hamiltonbear.ie or call 086 0293127.

  • Can I send my parcel Recorded Delivery?

Absolutely, however you would be responsible for the additional cost. 

  • How do I know you have my parcel?

We always contact you to let you know we have safely received your parcel, however we do advise to let us know the day you post your parcel to us so we can be looking out for the postman the following day. The items you are sending are invaluable, so we do feel it is best to let us know they are on their way. 

  • Do you have a shop I can visit?

Yes! We have our lovely workshop based on Pearse Street in Dublin, it is very accessible with parking outside and just a stones throw from Pearse Street Dart station. As we are busy working away bringing bears to life we work on an appointment basis, this also ensures you get the privacy of a private appointment time for you and anyone you wish to bring along. Caroline and Boris (Hamilton Bear's resident pooch) are always happy to welcome you to the workshop and find out about the special people behind your bears. 

If you feel we are missing any useful ordering information, then please contact us to let us know so we can help to improve our service.